Privacy Policy

Our data protection principles

We maintain a data protection policy that is approved by our management and communicated to everyone who handles personal data on our behalf. In line with Article 5 of the UK General Data Protection Regulation (UK GDPR), we ensure that personal data is:

• Processed lawfully, fairly and in a transparent manner ("lawfulness, fairness and transparency")
• Collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes; further processing for archiving in the public interest, scientific or historical research or statistical purposes is not considered incompatible, in accordance with Article 89(1) ("purpose limitation")
• Adequate, relevant and limited to what is necessary for the purposes for which it is processed ("data minimisation")
• Accurate and, where necessary, kept up to date, with every reasonable step taken to erase or correct inaccurate data without delay ("accuracy")
• Kept in a form that identifies individuals for no longer than necessary, except where held solely for archiving, research or statistical purposes under Article 89(1) with appropriate safeguards in place ("storage limitation")
• Processed securely, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organisational measures ("integrity and confidentiality")

Introduction

This policy explains how Sandrove Property collects, uses, stores and protects personal information through our website, our services and our communications with you. We take a proactive approach to privacy and comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

Use of cookies

What are cookies?

Cookies are small files saved to your device that store information about how you interact with a website. They allow the website to remember your preferences and provide a tailored experience.

How we use cookies

We use strictly necessary session cookies, which are deleted when you close your browser, to help you navigate the website and use its features. If you log in as a registered user, your session cookie will also contain your user ID so that we can check which services you can access.

With your consent, we also use Google Analytics, which places cookies on your device to help us understand how visitors use our website. These analytics cookies are only set if you accept them through our cookie banner, and you can change your choice at any time. You can also block cookies through your browser settings, although some parts of the website may then not work as intended.

Personal information we collect

When you use our website or services, or contact us, you may provide personal information such as your name, address, email address and telephone number. We use this information to provide our services, manage our client records, respond to your enquiries and, where you have agreed or where the law allows, send you relevant property information and marketing.

We collect information in two ways:

1. Information you give us directly. For example, when you register on our website, complete a form, request a valuation or appraisal, or contact our team.
2. Information you authorise us to obtain. Depending on your settings with other online services, such as social or professional networks, you may give us permission to obtain information from those accounts.

Our lawful bases for processing

We process your personal data on one or more of the following bases: to perform a contract with you or take steps at your request before entering one; to comply with our legal obligations, including anti-money laundering checks; for our legitimate interests in running and promoting our business, where these are not overridden by your rights; and with your consent, which you may withdraw at any time.

How long we keep your data

We will not keep your personal information for longer than necessary. We hold it while we believe you are actively using or interested in our property services, while you have a legitimate interest in receiving updates about our business and latest instructions, or as needed to provide our services and respond to your enquiries.

We may keep some information for longer where we are legally required to, or where it is reasonably necessary to meet regulatory requirements (including anti-money laundering record-keeping), resolve disputes, prevent fraud or enforce our terms.

We will never sell or rent your personal information to anyone outside our organisation.

Your rights and choices

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, subject to any legal requirement for us to keep it
• Object to or ask us to restrict how we use your information
• Request your information in a portable format
• Withdraw your consent at any time, where we rely on consent
• Unsubscribe from marketing emails at any time using the "unsubscribe" link in any email we send

To exercise any of these rights, or to update your details, please email info@sandrove.co.uk or call 020 3488 7411. For your security, we may ask for proof of identity before releasing or changing any information.

Please note that information you have shared with others through social media may remain visible even after your details are removed from our records. If you ask to be removed from our database, we may keep archived copies where required by law or for legitimate business purposes, such as preventing fraud.

Security

We store personal data using secure, encrypted systems and restrict access to those who need it to carry out their work.

Complaints

If you have any concerns about how we handle your personal data, please contact us first using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We review how we process and protect data regularly, so this policy may change from time to time. Any changes will be published on this page.

Last updated: October 2026